Privacy Policy

Your Privacy Matters to Us

At GoldGate Carson Concrete Masters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you contact us for a quote or hire us for a project, we collect information that helps us serve you better. This includes:

• Your name, phone number, and email address
• Your property address where work will be performed
• Project details and specific requests
• Payment information (processed securely through our payment providers)
• Photos of your property (with your permission) for project planning

When you visit our website, we may automatically collect technical information like your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.

How We Use Your Information

We use your information to provide you with the best possible service. Here's how:

• To respond to your inquiries and provide quotes
• To schedule and complete your concrete project
• To process payments and maintain project records
• To send you project updates and appointment reminders
• To follow up after your project is complete
• To improve our services and website experience
• To comply with legal requirements and protect our rights

Sharing Your Information

We don't sell your personal information to third parties. We only share your information when necessary to serve you:

• With our team members who need it to complete your project
• With suppliers when ordering materials for your job
• With payment processors to handle transactions securely
• With insurance companies if needed for claims or coverage
• When required by law or to protect our legal rights

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Cookies and Website Technology

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings in your browser. However, disabling cookies may affect your ability to use certain features of our website.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure storage systems, limiting employee access to your data, and working only with trusted service providers.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we can't guarantee absolute security.

How Long We Keep Your Information

We keep your personal information for as long as necessary to provide our services and comply with legal requirements. Project records are typically maintained for several years for warranty purposes and legal compliance.

If you request a quote but don't move forward with a project, we may keep your contact information for a reasonable period in case you change your mind.

Your Rights and Choices

You have several rights regarding your personal information:

• You can ask us what information we have about you
• You can request corrections to inaccurate information
• You can ask us to delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time
• You can object to certain uses of your information

To exercise any of these rights, please contact us using the information below. We'll respond to your request as quickly as possible.

Marketing Communications

If you've provided us with your contact information, we may occasionally send you information about our services, special offers, or tips for maintaining your concrete. You can opt out of these communications at any time by clicking the unsubscribe link or contacting us directly.

Even if you opt out of marketing emails, we may still need to contact you about your active projects or important account information.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from children under 18. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information (though we don't sell personal information).

We don't discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

If we make significant changes, we'll notify you by email or through a notice on our website.

Third-Party Links

Our website may contain links to other websites. We're not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any personal information.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please don't hesitate to reach out:

GoldGate Carson Concrete Masters
20910 S Brant Ave, Carson, CA 90810
Phone: (323) 880-1541
Email: info@carsonconcreteworks.com